Financial Assistance Programs

Cleveland Public Power is dedicated to assisting low-income, disabled and senior citizen customers through numerous programs and community outreach projects. Here is an outline of each of these programs. Call or visit these agencies for full benefits information, eligibility requirements and applications.

  Home Energy Assistance Program (HEAP)

This program provides $175.00 to prevent customers from being disconnected from their primary heating or cooling source due to  non-payment. Customers may apply once per season.

* Winter: November through April
* Summer: May through September

Applications can be obtained from the Post Office, senior citizen centers, libraries, and CPP customer service offices at 1201 Lakeside Avenue, Cleveland, OH 44114.
For additional information, call or visit

The Ohio Department of Development
1849 Prospect Avenue
Cleveland, OH 44115
Monday - Friday 8:00 am - 7:00 pm
Phone 216-518-4014

  Catholic Charities Services of Cuyahoga County

Catholic Charities is a comprehensive social services organization in   Cuyahoga  County that offers a wide range of services, including behavioral health,   chemical   dependency, employment training and emergency services.
For additional information call or visit

Catholic Charity Health and Human Services
7911 Detroit Ave
Cleveland, OH 44102
Phone 216-334-2907

   Consumer Protection Association

Consumer Protection Agency helps to:
* Understand Consumer Rights regarding the utility companies
* Assist with payment plans
* Understand current programs and benefits associated with utilities

For additional information call or visit
Consumer Protection Association
3030 Euclid Avenue
Cleveland, OH 44115
Phone: 216-881-3434
Fax: 216-881-6524
Monday - Thursday 9:00 am - 4:00 pm
Friday 10:00 am - 4:00 pm

  United Way's 211 First Call for Help
United Way's 211 First Call For Help is a free and confidential  information service that directs you to health and human services  available in Cuyahoga County.



For additional information call or visit
United Way's 211 First Call For Help
United Way of Greater Cleveland
1331 Euclid Avenue
Cleveland, OH 44115
Phone: 216-436-2000 or dial 211


The Spanish American Committee is an advocate for the Spanish speaking community in the Cleveland area. They assist customers in finding funds through area agencies. There is no direct funding from this agency.
For additional information, call or visit

The Spanish American Committee

4407 Lorain Avenue
Cleveland, OH 44113
Phone: 216-961-2100

  Council for Economic Opportunities in Greater Cleveland
  CEOGC provides Emergency Home Energy Assistance (EHEAP).

Winter Heating
During the winter heating period, as designated by the Public Utilities Commission of Ohio, the Housing Services Office accepts applications from thousands of eligible Cuyahoga County residents. CEOGC assists residents seeking emergency payments for heating gas, electricity for forced air heat, and bulk fuels such as oil, coal and wood. The application period normally begins on November 1st and ends March 31st.

Summer Cooling
During the summer months, funding may be available to help eligible Cuyahoga County residents pay for electricity necessary to keep their homes cool.
CEOGC also provides air conditioners and/or fans for those who suffer from illnesses that can be life threatening when summer temperatures become extremely high. The application period for the program normally begins on June 1st and ends August 31st.
For additional information call or visit

Council for Economic Opportunities in Greater Cleveland
228 Euclid Ave, Suite 700
Cleveland,OH 44115
Phone: (216) 696-9077

   Cuyahoga County Department of Human Services
   Families with children under the age of 18 may qualify for emergency   assistance. This benefit  is available only once every 13 months and is reserved for urgent needs. Qualifying situations  must threaten the health, safety or decent living arrangements of a family.   For additional information call or visit

Cuyahoga County Department of Human Services
112 Hamilton Court
Cleveland, Ohio 44114
Phone: (216) 698-2875

In addition the following organizations also provide energy assistance

Cuyahoga County Family and Children First Council
Eden House
Merick Settlement House
Cleveland Housing Network
Department of Veteran Affairs

Note: Cleveland Public Power provides links to other sites that are not maintained by CPP. CPP does not endorse those sites and is not responsible for the content of such other sites. Any company or product logos displayed on this site are the property and/or registered trademarks of their respective owners, and are provided as a convenience for the consumer.


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Customer Care
Carl B.Stokes Public Utilities Building
1201 Lakeside Ave [Map]
Cleveland, OH 44114
(216)664-4600
Mon-Fri 7:30am - 5:30pm
Sat 8:00am - 12:00pm


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