Thursday, December 4, 2025 - Cleveland - The annual Winter Crisis Assistance program offered through HEAP (Home Energy Assistance Program) is now open through March 31. This federally funded program is available as a one-time benefit to income-eligible residents.
To help you maintain your electric service, Cleveland Public Power accepts funding from all assistance programs for income-eligible residents.
This year, all energy assistance programs in Cuyahoga County are processed through Step Forward’s Energy Assistance Services.
How the programs work:
Winter Crisis HEAP (Home Energy Assistance Program):
This federally funded program is an emergency funding source providing a one-time benefit of up to $750, to stop disconnection of service, restore services, or establish new service. The utility will apply these funds directly to your utility bill, to help offset costs. The program runs from November 1 through March 31. If there is a balance remaining, you will be placed on a payment arrangement.
Our local partners at Step Forward can help you access HEAP through their 24/7 Automated Contact Center at 216-480-HEAP (4327) or visit the agency website here.
- Schedule an appointment via the automated system (first-come, first-served).
- Complete the Energy Assistance Application (available in English or Spanish).
- Submit the required income documentation. Applications are also available at local libraries.
Cleveland Public Power offers the Winter Reconnect Option for customers ineligible for the HEAP program from November 1 – April 15, 2025.
If your service has been disconnected or is at risk of disconnection, you can:
- Make a one-time payment of $175 to restore or prevent disconnection and agree to a payment arrangement for your remaining balance. This option is only available to residential customers.
Stay warm and let us help you navigate these challenging months. For more information, reach out to Cleveland Public Power today!