Planning for a More Reliable, Modern, and Customer-Focused Future
Cleveland Public Power (CPP) is developing a 10-year Strategic Plan to guide investments, improve service, and prepare the utility to meet the changing needs of Cleveland customers and the community.
The Strategic Plan creates a roadmap for strengthening reliability, improving customer experience, investing in our workforce, and ensuring CPP remains financially strong and prepared for the future.
CPP’s current planning horizon covers 2024–2033. This 2026 refresh reflects current challenges, opportunities, and customer priorities.
CPP Strategic Plan Priorities
CPP’s Strategic Plan is built around three focus areas.
Together, these priorities support one goal: delivering a better customer experience.
➔ IMPROVE RELIABILITY & REPUTATION
Delivering dependable service and strengthening trust with our customers and community.
- Grid reliability and modernization
- Customer experience
- Communications and transparency
- Community and stakeholder engagement
➔ STRENGTHEN OUR PEOPLE & PROCESSES
Building the people, processes and technology needed to operate a high-performing utility.
- Workforce and talent
- Technology and data
- Operational excellence
- Safety and accountability
➔ GROWTH & FINANCIAL HEALTH
Creating a financially sustainable utility positioned to support Cleveland's future growth.
- Financial sustainability
- Economic development
- Customer and load growth
- Clean energy and innovation
How We Will Measure Success
The electric utility industry is changing. Customers expect reliable service, faster restoration during outages, better communication, and continued investment in the systems that power homes, businesses, and critical community services.
- Fewer outages
- Faster restoration
- Stronger infrastructure
- Clearer communication
- More accessible information
- Improved customer support
- Safer operations
- Skilled employees
- Responsible financial management
We Want to Hear From YOU!
CPP is asking customers and community members to help shape the future of the utility.
Your feedback will help us better understand:
- What matters most to customers.
- How we should balance priorities like affordability and reliability.
- What information customers want to receive.
- How customers prefer CPP to communicate.
Your input will help guide implementation and ensure the Strategic Plan reflects the needs of the community we serve.
Share Your Feedback: Help Shape the Future
Over the coming weeks, CPP will participate in community events, neighborhood gatherings, and outreach opportunities across Cleveland to share information about the Strategic Plan and hear directly from the people we serve.