Summer HEAP Assistance now available through Sept. 30th

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Cleveland Public Power works hard to provide reliable, affordable energy and energy services. We know that’s not always enough, so we partner with local agencies to assist YOU our Valued Customers. We have also adopted procedures to help those residents who do not qualify for government assistance programs.

The 2020 Home Energy Assistance Summer Crisis Program, is available now through September 30, 2020, to assist you with maintaining electric service in your home.

COVID-19 Update: The moratorium is still in effect but you remain responsible for paying current and
past due amounts.

Summer HEAP

To quality, customers must meet one of the following criteria:

• A household income at or below 175 percent of the federal poverty guidelines and have a member of the household who is at least 60 years old,
• A household member has been diagnosed with COVID-19, or can provide physician documentation that cooling assistance is needed for a household member’s health, or
• Households who have a disconnect notice, have been shut off, or are trying to establish new electric service.

For more information on income qualifications, please call 216-350-8008 or visit for detailed guidelines. Eligible customers must also call 216-350-8008 to apply for assistance.

Applying for Assistance

When applying, you will need the following documentation:

• Proof of income for the primary applicant and all household members 18 years of age or older
• Social Security Numbers for the primary applicant and all household members
• Copies of most recent utility bills (primary heating and electric)
• Proof of citizenship for the primary applicant and all household members

Other documentation is required if your service has been disconnected, or you or a member of the household has a medical condition requiring electricity. Those documents are:

• Proof of service disconnected, disconnection notice or new electric account number

• Proof of medical condition (documentation signed by a licensed physician or registered nurse practitioner

For even more information on the program, please view this video from the City of Cleveland Department of Aging, which can be found here.