Transfer Service

Are you moving to another home serviced by Cleveland Public Power? If so, please fill out the form below completely, and we will transfer your account to your new home.

Personal Information

New Premise Address

Address
Are you the CPP account holder?

Comments

By checking this box, I have read and agreed to the terms and conditions set forth by Cleveland Public Power. I also agree that the information submitted through this form is true and accurate to the best of my knowledge.
Terms and Conditions

(a)  All applicants for electrical service supplied by Cleveland Public Power shall agree to abide by all of the rules and regulations spelled out, in and relating to, electric service supplied by Cleveland Public Power.

 (b)  The consumer hereby agrees not to resell, sublet or divert any of the electric service herein contracted for, except with the written consent of Cleveland Public Power.

 (c)  The consumer agrees not to allow Cleveland Public Powers wires or meters to be interfered with in any way.

 (d)  In case of loss or damage to the property of Cleveland Public Power from an act of negligence of the consumer or its agents or servants, or of failure to return equipment supplied by Cleveland Public Power, the consumer shall pay to Cleveland Public Power the value of such property.

 (e)  No other electric service shall be used by the consumer in conjunction with the City's service, either by means of an automatic or manually operated switch, or by any other devices, connection or arrangement, without the express consent of Cleveland Public Power especially obtained for that purpose.  Any violation of this rule shall authorize Cleveland Public Power to discontinue its service entirely and remove its property.

 (f)  Cleveland Public Power will furnish the electric meter, metering equipment and the necessary service drop to connect Cleveland Public Power's mains with the consumer's system at the service entrance.  All wiring, meters, equipment, appurtenances and material of any nature furnished by Cleveland Public Power shall remain its property, and may be removed by it at any time after termination of this agreement or the discontinuance of the service.

 (g)  It is further expressly agreed that the undertaking of Cleveland Public Power  shall be completed by the supplying of the electric service at the conditions stated to the wire  entrance of the consumer's premises, and that any appliances or equipment required to transform, control, regulate or utilize energy shall be furnished and maintained by the consumer, and particularly that Cleveland Public Power shall not be under any requirements to furnish lamps of any kind, nor maintenance or renewals of same, nor fuses, nor the service of repairmen or inspectors for the consumer's property.

 (h)  In case the City is prevented from delivering or the consumer  prevented from receiving electric service for any cause reasonably beyond their control, then Cleveland Public Power shall not be obligated to deliver  nor the consumer to receive electric service during such interruptions, but both parties shall be prompt and diligent in removing or overcoming the causes of the interruptions, and nothing contained herein shall be construed as permitting Cleveland Public Power to refuse to deliver or the consumer to decline to receive the aforesaid service after the cause of interruption is removed.

 (i)  If the meter readings are for a period of two or more months, interim monthly bills may be rendered based on estimated usage.

 ACCESS TO CONSUMER'S PROPERTY

Representatives of the Cleveland Public Power shall have access at all reasonable times, to all electrical equipment, appliances, etc., belonging to or owned by the Division erected upon the consumer's premises. 

CHANGES OF ELECTRICAL SERVICE

Notice of intention to make any material change in the connected electrical load shall be made to the office of Cleveland Public Power at least ten days prior to the date of such change.  In the absence of such notice, the consumer making the change shall be responsible for any damages to transformers, meters or other equipment belonging to or owned by Cleveland Public Power.  Material changes in the connected electrical load may not be made without approval of Cleveland Public Power.

LIABILITY FOR DAMAGES

Cleveland Public Power shall not be liable for any damages caused by an interruption or discontinuance of the supply of electricity, variations in service characteristics, high or low  voltage, the single phasing of three‑phase service, phase reversals, the use of electrical appliances or attachments.  Protective devices, mechanisms or regulators designed to prevent appliances, motors, generators and other equipment receiving electric current from incurring damage caused by interruptions in service, variations in service characteristics, high or low voltage, the single phasing of three‑phase service and phase reversals are commercially available and shall be provided by the consumer.

 REFUSAL OF ELECTRICAL SERVICE

 Electric service may be refused to any applicant who is indebted to Cleveland Public Power for service previously supplied. Electrical service may also be refused to any applicant wherever the facilities of Cleveland Public Power prove inadequate to take on new consumers. 

RATES

The summer rates are in effect for monthly bills issued during the months of June, July, August, September and October, The winter rates are in effect for monthly bills issued during the months of November, December, January, February, March, April and May.


In addition to the Kilowatt Hour Charges, an Energy Adjustment Charge is calculated each month. This charge is stated on the front of this billing. This charge, multiplied by the total number of kilowatt hours used in the month is included in the bill.

A cash deposit equal to one month's estimated bill may be required as security for the payment of services rendered. Failure of the customer to give advance notice of termination of service may result in the forfeiture of the security deposit.


If the bill rendered to the customer is not paid on or before the due date stated thereon, the customer's account shall be termed "delinquent" and shall be subject to discontinuation of service. The customer will be notified by first class mail at least 10 calendar days prior to the date after which service could be discontinued. If the customer does not respond within five days, a second notice will be sent by first class mail.

Electric service may be refused to any applicant who is indebted to Cleveland Public Power for service previously supplied.


Cleveland Public power is not liable for any damage caused by an interruption or discontinuance of the supply of electricity, variations in service characteristics, high or low voltage, the single phasing of three-phase service, phase reversals, the use of electrical appliances or attachments.

A copy of alL rates, rules and regulations governing the sale of electricity by Cleveland Public Power available upon request.

IMPORTANT TELEPHONE NUMBERS

Customer Services (8:00 a.m. to 7:00 p.m.) 216-664-4600
Collections (8:00 a.m. to 5:00 p.m.) 216-664-2782
Trouble (24 hours a day) 216-664-3156