Cleveland Public Power works hard to deliver accurate and timely bills to customers. Our customer service team is available in person or via phone to answer any question you may have regarding your bill. From time to time, we understand that after working with our customer service team, you may still wish to dispute your bill.
The CPP Arbitration Panel is available to all CPP account holders. To request a hearing, you may use one of the following methods: print and complete a CPP Arbitration Panel Request Form or fill in the information below. A CPP Arbitration Panel Request Form can also be provided for you to complete in our Customer Service Center.
Please submit completed forms in one of the following convenient ways:
In Person
You may submit your completed document and all required information by bringing it to a CPP Customer Service Representative located inside the Public Utilities Building at 1201 Lakeside Avenue, Cleveland, Ohio 44114, Monday through Friday from 7:30 a.m. to 5:30 p.m.
By Email
Complete the CPP Arbitration Panel Request Form at the bottom of this page. Once submitted, this form is delivered to the appropriate parties.
Mail a completed CPP Arbitration Panel Hearing Request Form to:
CPP Review Board
1300 Lakeside Avenue East
Cleveland, Ohio 44114
By Fax
Fax the CPP Arbitration Panel Hearing Request Form to the CPP Arbitration Panel Fax Line at 216-420-7514.