Cleveland Public Power works hard to deliver accurate and timely bills to customers. Our customer service team is available in person or via phone to answer any question you may have regarding your bill. From time to time, we understand that after working with our customer service team, you may still wish to dispute your bill.
The CPP Review Board may be available to you if you meet certain eligibility criteria. These criteria include:
- Residential Account.
- You must have received a shut-off/termination notice. This notice is sent via U.S. Postal Service. To view an example of what a shut-off/termination notice looks like, click here.
- Completed by the person who is financially responsible for the bill; and
- Sent to Cleveland Public Power within ten (10) days of receipt of the first shut-off/termination notice.
To request a hearing, you may use one of the following methods: print and complete a CPP Review Board Hearing Request Form or fill in the information below. A CPP Review Board Hearing Request Form can also be provided for you to complete in our Customer Service Center.
Please submit completed forms in one of the following convenient ways:
You may submit your completed document and all required information by bringing it to a CPP Customer Service Representative located inside the Public Utilities Building at 1201 Lakeside Avenue, Cleveland, Ohio 44114, Monday through Friday from 7:30 a.m. to 5:30 p.m.
Email a completed CPP Review Board Hearing Request Form to: ReviewBoard@cpp.org
Mail a completed CPP Review Board Hearing Request Form to:
CPP Review Board
1300 Lakeside Avenue East
Cleveland, Ohio 44114
Fax the CPP Review Board Hearing Request Form to the CPP Review Board Fax Line at 216-420-7514.