The interruption of electric service causes many inconveniences to customers, and at Cleveland Public Power we are working hard to minimize these occurrences. In this section of our site, we seek to address not only causes but tips to keep you safe.
Report a Power Outage
In the event of a power outage, or if you are experiencing dim, partial or flickering lights, call us right away at (216) 664-3156; or complete the form located on the Report Outage page.
In an effort to keep our customers up-to-date on power outages, Cleveland Public Power is introducing a GIS (geographic information system) map highlighting feeder outages. Feeders are power distribution lines that transmit power from substations to transformers and power lines feeding into your homes.
Why is My Power Out?
There are many reasons you might experience a power outage including mechanical equipment failures, weather impacting equipment and usage levels as well as car accidents and small animals. We offer more details on the Power Outage Causes page.
Safety and Prevention
The safety of the public around high voltage electricity is very important to us, so we have provided tips on what to do when you encounter downed power lines and steps to take during a power outage to keep you and your family safe. The list of tips is provided on the Safety & Prevention page.
When severe weather or a heat wave is predicted, we plan ahead to ensure we can restore any disruptions to service as quickly and efficiently as possible. We position repair crews and supplies near areas prone to the greatest damage and prepare for increased phone calls. Safety is the first priority. If there is a dangerous situation, we assign workers to protect the area. These employees are there to keep you safe, but may not have any information about when your service will be restored. For more information visit the Power Restoration page.
With more than 65,000 streetlights to maintain, we appreciate your help finding streetlights that are out or malfunctioning. You can report these outages by visiting our Streetlight Outage page, or you can call our automated streetlight outage line at 216-621-5483 (LITE).