Cleveland Public Power's disconnection procedures

Submitted by sshockley on
Image explaining CPP will not contact First Energy customers

As scammers continue to use scare tactics on unsuspecting residents, we thought we would again outline Cleveland Public Power’s process for disconnection of electric service. We also want to assure residents that we are not making calls to our competitor’s customers threatening disconnection of their service.

CPP will not call your home asking you to pay your bill, and our staff will not visit your home seeking payment.

Here are the ways Cleveland Public Power accepts payment:

  • You can make a payment, review your account, and view your electric consumption 24/7 by visiting
  • You can also make a payment any time by mail, by calling 216-420-8000, or by placing it in the drop box at 1201 Lakeside. Our Customer Service Call Center (216-664-4600) is available Monday through Friday, from 7:30 a.m. to 5:30 p.m.

If you have any questions or concerns, please submit them via the inquiry form at