Annually, scammers seek to scare consumers into handing over their hard-earned money, and a global pandemic has not caused them to stop.
We are aware of Cleveland Public Power customers receiving calls seeking payment over the telephone, do not respond. Hang up and report this activity to Public Utilities Security at (216) 443-2426.
You should also call our offices and report the attempted scam. Here are a few things we will not do:
• Cleveland Public Power will not call your home asking for you to pay your bill
• Our staff will not visit your home seeking payment
In March, Mayor Jackson announced the discontinuation of service disconnections due to the coronavirus pandemic. That announcement negates all telephone calls to the contrary. At this time, steps to make payments were outlined, and they are:
You can make a payment, review your account, and view your electric consumption 24/7 by visiting cpp.org. Additional questions can be submitted via the inquiry form at https://www.cpp.org/Contact.
You can also make a payment any time by mail, by calling 216-446-6824, or by placing it in the dropbox at 1201 Lakeside. And our Customer Service Call Center (216-664-4600) is still available Monday through Friday, from 7:30 a.m. to 5:30 p.m.