#Billing

CPP's winter Assistance programs start today (Nov. 1)

Submitted by sshockley on Mon, 11/01/2021 - 14:47

Fall is officially here, temperatures are falling like the beautiful tree leaves. With colder temperatures, homes are chilly prompting the use of space heaters and furnaces to keep warm. Utilizing these appliances may result in increased consumption of electricity.

Beginning Monday, November 1, 2021, and running through March 31, 2022 assistance is available for income-eligible residents. The federally funded, Home Energy Assistance Program (HEAP), is available to help offset the cost with a one-time benefit of up to $750 applied directly to your utility bill.

Cleveland Public Utilities has lifted the Moratorium on Shutoffs

Submitted by sshockley on Fri, 10/30/2020 - 09:32

The City of Cleveland Department of Public Utilities (DPU) lifted the moratorium on shut-offs and reconnections. DPU will resume the regular process for collections and disconnection of service for delinquent water and/or electric accounts. 

The decision to resume disconnections has been done with great concern and awareness of the financial difficulties and other vulnerabilities many of our customers are facing due to the pandemic.