The Department of Public Utilities (DPU), comprised of Cleveland Water, Cleveland Public Power, and Cleveland Water Pollution Control, wants to make sure customers are aware of what to look for in the event of someone showing up on their property claiming that they are a DPU employee.

Your safety is important to us. Please review the tips below to recognize DPU employees coming to your home:

As the nation pays tribute to Rev. Dr. Martin L. King today, we thought it was only fitting to remember his connection to the city of Cleveland.

As Clevelanders, we know that our city holds a plethora of history, including the nation's first city to have publicly lit streetlights - Public Square.  It was once known as the wealthiest community globally with Millionaire's Row, a.k.a. Euclid Ave as its showcase, and we have darker memories that include the infamous Hough Riots.  

Cleveland City Hall, all downtown City of Cleveland non-emergency office buildings and facilities will be closed beginning Friday, Jan. 15, 2021 through Wednesday, Jan. 20, 2021. The Willard Garage attached to City Hall will also be closed on those dates.

Additionally, all City of Cleveland Neighborhood Resource & Recreation Centers and Cleveland Public Auditorium will be closed beginning Monday, Jan. 18, 2021 through Wednesday, January 20, 2021.

As we improve our billing system, you may experience longer hold times here at Cleveland Public Power. We are aware and working to get to all calls as quickly as possible. 

CLEVELAND – On Sunday, November 15, 2020, the City of Cleveland and surrounding areas were hit with a major windstorm with wind gusts exceeding 60 mph. At the height of this storm, Cleveland Public Power experiencing 18 feeders tripping open. This resulted in approximately 7,665 customers simultaneously being without power.

Overall, a total of 8,797 non-simultaneous customers were affected by the windstorm and the opening of feeders. In addition, thousands of customers were experiencing outages due to downed wires, poles down, trees down, and blown primary fuses.

Beginning on December 1, 2020, the City of Cleveland Department of Public Utilities’ (DPU) will lift the moratorium on shut offs and reconnections. DPU will resume the regular process for collections and disconnection of service for delinquent water and/or electric accounts. 

Cleveland Public Power works hard to provide reliable, affordable energy and energy services. We know that’s not always enough, so we partner with local agencies to assist YOU our Valued Customers. We have also adopted procedures to help those residents who do not qualify for government assistance programs.

Cleveland Public Power works hard to provide reliable, affordable energy and energy services. We know that’s not always enough, so we partner with local agencies to assist YOU our Valued Customers. We have also adopted procedures to help those residents who do not qualify for government assistance programs.

The 2020 Home Energy Assistance Summer Crisis Program, is available now through September 30, 2020, to assist you with maintaining electric service in your home.

While the Ohio EPA’s order suspending water disconnections expires on July 10, the Department of Public Utilities’ (DPU) moratorium on both water and electric disconnections remains in effect until further notice. 

The City of Cleveland suspended utility disconnection as part of Mayor Jackson’s Proclamation of Civil Emergency on March 13, well in advance of Governor DeWine and the Ohio EPA’s order on March 31. Because Mayor Jackson has extended the Proclamation of Civil Emergency until July 31, the City will continue its moratorium beyond the July 10 date.

Annually, scammers seek to scare consumers into handing over their hard-earned money, and a global pandemic has not caused them to stop.
We are aware of Cleveland Public Power customers receiving calls seeking payment over the telephone, do not respond. Hang up and report this activity to Public Utilities Security at (216) 443-2426.